Contact Bag Habit | Customer Support

BAG HABIT SUPPORT

We’re here to help.

Questions about an order, a bag you love, shipping or returns? Send us a message and our team will be happy to help.

Order support

Already placed an order? Include your order number and the email address used at checkout so we can find it quickly.

Product questions

Need help with a colour, material, size or product detail? Tell us what you're looking at and we'll help where we can.

Shipping & returns

Looking for delivery, tracking or return information? Our shipping and returns pages have the essentials covered.

GET IN TOUCH

Send us a message.

Use the contact form below and give us as much detail as you can. If your message is about an existing order, remember to include your order number.

GOOD TO KNOW

A few things worth knowing.

Your questions, answered.

Do you ship worldwide?

Yes! We offer international shipping to a wide range of destinations, including the United States, Canada, Australia and the United Kingdom. Available shipping options depend on your location and are shown at checkout.

How long will my order take to arrive?

Standard shipping generally takes 7–14 business days for selected destinations or 7–21 business days for other destinations.

Express shipping generally takes 5–8 business days for selected destinations or 7–14 business days for other destinations. Delivery estimates apply after dispatch. Order processing is additional, and delivery times are estimates rather than guarantees.

Is shipping free?

We offer complimentary express shipping on eligible orders of $150 or more.

For orders below $150, standard and express shipping charges depend on your destination. Available options and final rates are displayed at checkout.

How can I track my order?

Tracking details are provided when available through your order information or shipping confirmation.

Carrier scans can take time to appear, and international packages may occasionally travel between facilities without new updates.

Shipping and tracking information ↗

Will I have to pay customs or import fees?

Where applicable, import duties and taxes are calculated and collected at checkout. Our shipping arrangements are designed to help avoid unexpected charges on delivery.

If a carrier requests an unexpected customs payment, please contact us before paying where reasonably possible so we can assist.

Can I return my handbag?

We accept eligible change-of-mind return requests within 30 days of receiving your order.

Items must be unused, unworn and in their original condition, with the supplied tags and accessories. Return shipping for change-of-mind returns is generally the customer's responsibility.

Read our return policy ↗

What if my item arrives damaged or incorrect?

Please email returns@baghabitstore.com as soon as reasonably possible.

Include your order number, a description of the issue and clear photographs where possible. We'll review the situation and help arrange an appropriate resolution in accordance with your consumer rights.

Can I change or cancel my order?

Please email support@baghabitstore.com as soon as possible with your order number.

We'll do our best to help, although changes and cancellations cannot be guaranteed once an order has entered processing or fulfilment.

Where will my order be shipped from?

We work with international warehouse and fulfilment partners. Depending on availability and destination, your order may be dispatched from an international location, including Asia.

All order support is handled directly by Bag Habit, regardless of dispatch location.