FREQUENTLY ASKED QUESTIONS
A few things
you might be wondering.
From finding the right bag to tracking your order, here are answers to some of the questions we get asked most.
YOUR ORDER
Orders & checkout.
How do I know my order was successful?
Once your order has been successfully placed, you should receive an order confirmation using the contact details provided at checkout.
If you can't find it, check your spam or junk folder first. If it's still missing, contact us and include the name and email address used for your order.
Can I change or cancel my order?
We begin processing orders as soon as possible, so changes or cancellations cannot always be made once an order has been placed.
If you notice an issue, contact us as soon as possible. We'll check whether the order can still be updated, but we can't guarantee changes after purchase.
Can I change my shipping address after ordering?
Shipping details cannot be guaranteed to be changed after an order has been placed, particularly once processing or fulfilment has begun.
Please check your address carefully at checkout. If you notice a mistake, contact us immediately and we'll see whether a change is still possible.
What payment methods do you accept?
Available payment methods are displayed securely at checkout and may vary depending on your country, device and the payment options currently available through our store.
ON THE WAY
Shipping & delivery.
Do you ship worldwide?
Yes. Bag Habit offers international shipping to a wide range of destinations around the world.
Available delivery methods and rates for your location will be shown at checkout.
How much is shipping?
Standard shipping is available at an additional charge, with rates calculated according to your delivery destination.
Complimentary express shipping is available on eligible orders of $150 or more. For orders below $150, express shipping charges depend on your destination.
All available shipping methods, rates and eligibility are displayed at checkout.
How long does delivery take?
Standard delivery is generally estimated at 7–14 business days for selected destinations and 7–21 business days for other international destinations.
Express delivery is estimated at 5–8 business days for selected destinations and 7–14 business days for other available destinations, after dispatch.
These timeframes are estimates rather than guaranteed arrival dates. Order processing takes place separately, and carrier or customs delays may affect delivery.
VIEW SHIPPING POLICY →How can I track my order?
Once tracking becomes available for your order, you'll receive the relevant tracking information.
It may take some time after dispatch for the carrier's first tracking scan to appear. International shipments may also go through periods without new tracking updates.
TRACK YOUR ORDER →Will I have to pay customs or import fees?
International orders may be subject to import duties, taxes or customs procedures depending on the destination.
Where applicable, Bag Habit's shipping arrangements are designed for these charges to be calculated and collected through checkout or handled as part of fulfilment, helping to avoid unexpected payments on delivery.
If a carrier or customs authority unexpectedly requests an additional payment, please contact us at support@baghabitstore.com before paying, where reasonably possible. We'll review the shipment and assist you.
VIEW SHIPPING POLICY →CHANGED YOUR MIND?
Returns & refunds.
Can I return my order?
Eligible change-of-mind return requests can be made within 30 days of delivery. Please contact us before sending anything back.
We'll review the request against our return policy and provide return instructions where the item qualifies. Your applicable consumer rights remain unaffected.
VIEW RETURN POLICY →What condition does my return need to be in?
Change-of-mind returns should generally be unused, unworn and free from damage or signs of use, with original tags, accessories and packaging included where applicable.
Who pays for return shipping?
For eligible change-of-mind returns, return shipping is the customer's responsibility unless otherwise required by applicable consumer law.
If an item is damaged, faulty or incorrect, contact us first so we can review the issue and provide the appropriate next step.
When will I receive my refund?
Once an approved return has been received and reviewed, any applicable refund will generally be issued to the original payment method.
Your bank or payment provider may require additional time before the funds appear in your account.
What if my bag arrives damaged or incorrect?
Contact us as soon as reasonably possible with your order number, a description of the issue and clear photographs of the item.
This allows our team to review what happened and determine the appropriate solution.
THE BAGS
Products & materials.
What materials are your bags made from?
Materials vary between styles. Our collection can include genuine leather, cowhide, lambskin, suede and other materials depending on the individual bag.
Check the individual product page for details about the materials used in the style you're considering.
Will the colour look exactly the same in person?
We aim to represent each colour as accurately as possible. However, lighting, photography and differences between screens can cause colours to appear slightly different in person.
Are natural variations in leather normal?
Where a product is made from genuine leather or another natural material, variations in grain, texture and surface appearance can occur.
These characteristics can make individual pieces slightly different from one another.
How should I care for my bag?
Care depends on the material. In general, keep your bag away from prolonged moisture, excessive heat and harsh chemicals, and store it carefully when it isn't being used.
Visit our Care Guide for more detailed advice.
VIEW CARE GUIDE →STILL WONDERING?
We're here to help.
I still need help. How do I contact you?
Head to our Contact Us page and send the Bag Habit team a message.
If your question is about an existing order, include your order number and the email address used at checkout so we can assist you more efficiently.
CONTACT US →BAG HABIT SUPPORT
Didn't find
your answer?
Send us a message and tell us what you need help with. If it's about an order, have your order number handy.
CONTACT US →