Refund policy
Return & Refund Policy
We want you to love your Bag Habit purchase. If something isn't quite right, we're here to help.
This Return & Refund Policy sets out our standard return terms for purchases made from Bag Habit. Nothing in this policy excludes, restricts or modifies any consumer rights or remedies that cannot lawfully be excluded under the laws applicable to your purchase.
30-Day Returns
We accept eligible change-of-mind returns requested within 30 days of receiving your order.
To be eligible for a change-of-mind return, your item must be:
- unused and unworn;
- in the same condition in which you received it;
- returned with any original tags, accessories and components supplied with the item; and
- returned in its original packaging where reasonably possible.
You will also need to provide your order number or other reasonable proof of purchase.
Please do not send an item back without contacting us first. Returns sent without prior authorisation or to an incorrect return address may not be accepted or may experience significant processing delays.
How to Start a Return
To request a return, contact us at returns@baghabitstore.com or through our Contact Us page.
Please include your order number and the reason for your return. We may also request photographs or additional information where reasonably necessary to assess your request.
If your return is accepted, we will provide you with return instructions and the appropriate return address for your order.
Do not send a return to the address shown on the original parcel unless we specifically instruct you to do so. Return locations may vary depending on the product, order and fulfilment location.
Change-of-Mind Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns, unless otherwise required by applicable law.
We recommend using a tracked shipping service and keeping your tracking information and postage receipt until your return has been completed.
We cannot take responsibility for a return parcel that is lost in transit before being received at the return location provided to you.
Original shipping charges, including express shipping charges paid at checkout, are not refundable for change-of-mind returns, except where otherwise required by applicable law.
We do not charge a restocking fee for eligible change-of-mind returns.
Damaged, Faulty or Incorrect Items
Please inspect your order after delivery. If your item arrives damaged, is defective, appears to be faulty, or you receive an incorrect item, please contact us as soon as reasonably possible so we can assess the issue and make it right.
Contact us at returns@baghabitstore.com and include your order number, a description of the issue and, where possible, clear photographs or other information showing the problem.
Depending on the circumstances and your applicable consumer rights, an appropriate remedy may include a repair, replacement, refund or another remedy required by law.
The conditions that apply to voluntary change-of-mind returns do not limit any rights you may have in relation to faulty, damaged, misdescribed, incorrect or otherwise non-compliant goods.
Sale Items
Unless a product is clearly identified as Final Sale before purchase, sale and discounted items may be returned under the same change-of-mind conditions described in this policy.
A Final Sale designation does not exclude or restrict any consumer rights that cannot lawfully be excluded, including applicable rights relating to faulty, damaged, misdescribed or otherwise non-compliant goods.
Gift Cards
Gift cards are generally non-returnable and non-refundable, except where required by applicable law.
Exchanges
We do not guarantee direct exchanges because product and colour availability can change.
If you would like a different colour or style, contact us at returns@baghabitstore.com. Where a direct exchange is not available, you may return an eligible item in accordance with this policy and place a new order for your preferred item.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method.
Please allow up to 10 business days after we issue an approved refund for it to appear, depending on your bank, card issuer or payment provider.
If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please contact returns@baghabitstore.com.
European Economic Area & United Kingdom Customers
If your order is covered by mandatory cancellation or withdrawal rights under the laws applicable in the European Economic Area or United Kingdom, you may have additional rights to cancel or return an eligible online purchase within the applicable statutory cooling-off period.
These statutory rights apply independently of our voluntary 30-day return policy and are subject to any exceptions permitted by applicable law.
Australian Customers
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If you are an Australian consumer and a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and whether the failure is major or minor.
These rights are separate from, and are not restricted by, our voluntary 30-day change-of-mind return policy.
Customers in Other Countries
Customers in the United States, Canada and other countries or regions may have additional rights under applicable federal, state, provincial, territorial or local consumer protection laws.
Nothing in this policy is intended to exclude or restrict rights that cannot lawfully be excluded or restricted. Where applicable law provides you with mandatory consumer rights that are more favourable than our standard policy, those rights will apply.
Orders Returned to Sender
If an order is returned to sender because of an incorrect or incomplete delivery address provided at checkout, refusal of delivery, an unsuccessful delivery attempt, or failure to collect the parcel, please contact support@baghabitstore.com so we can review the available options.
Additional shipping charges may apply if you ask us to resend an order, except where the return occurred because of an error by Bag Habit or where applicable law requires otherwise.
Order Cancellations
If you would like to cancel an order, please contact support@baghabitstore.com as soon as possible.
We will try to accommodate cancellation requests where possible. Because orders can enter processing and fulfilment quickly, we cannot guarantee that an order can be cancelled or changed after it has been placed.
Once an order has entered fulfilment or has been shipped, cancellation may no longer be possible. After delivery, you may request an eligible return in accordance with this policy and any rights available to you under applicable law.
International Returns
Bag Habit serves customers internationally and works with international fulfilment and logistics partners. The appropriate return location may therefore vary depending on your order.
Always contact us at returns@baghabitstore.com before returning an item. We will provide the appropriate return instructions and return location for your specific order.
Customers should not independently return products to a manufacturer, supplier, fulfilment partner or the address printed on a shipping parcel unless instructed to do so by Bag Habit.
Proof of Purchase
We may require reasonable proof of purchase when processing a return, refund or other remedy.
Your Bag Habit order number, order confirmation or other appropriate proof of purchase will usually be sufficient.
Your Statutory Rights
Bag Habit sells to customers in multiple countries and regions. Consumer protection laws vary depending on where you live and where your purchase is made.
Nothing in this Return & Refund Policy is intended to exclude, restrict or modify any guarantee, right or remedy that cannot legally be excluded, restricted or modified under applicable law.
Contact Us
For returns, refunds, exchanges, damaged items or other return-related questions:
Bag Habit
Returns & Refunds:
returns@baghabitstore.com
General Support:
support@baghabitstore.com
Contact Page:
Contact Us
Please include your order number where possible so we can assist you more efficiently.