ORDER TRACKING

Your bag is
on its way.

Follow your order from dispatch to delivery. Enter your tracking number below to see the latest available update.

FIND YOUR ORDER

Track your
delivery.

Enter the tracking number from your shipping confirmation to see the latest available delivery update.

Your tracking number can be found in your shipping confirmation email.

Tracking information provided by 17TRACK

THE JOURNEY

From Bag Habit
to you.

01
Order placed

Your order is received and begins moving through processing.

02
On its way

Once tracking becomes available, you’ll receive the relevant tracking information.

03
Track the journey

Follow carrier updates as your parcel makes its way toward you.

04
Delivered

Your new Bag Habit has arrived.

01

GOOD TO KNOW

No update
just yet?

Tracking information may not appear immediately after your order has been dispatched.

It can take some time for the carrier to complete its first scan and update the tracking system.

→
Tracking number not showing anything?

Check again later. A newly issued tracking number may become active after the parcel receives its first carrier scan.

02

DELIVERY TIMES

Wondering when
it’ll arrive?

Delivery times depend on your destination and the shipping service selected for your order.

STANDARD 7–14 business days

Selected destinations

STANDARD 7–21 business days

Other destinations

EXPRESS 5–8 business days

Selected destinations

7–14 business days

Other destinations

Delivery estimates apply after dispatch. Order processing time is additional. Delivery dates are estimates, not guarantees.

Standard shipping starts from $7.99, while express shipping starts from $14.99. Express shipping is complimentary on eligible orders of $150 or more. Available services and final shipping charges are displayed at checkout.

VIEW SHIPPING & DELIVERY →

NEED A HAND?

Something doesn’t
look right?

If your tracking hasn’t updated for an unusual amount of time or you have a question about your delivery, get in touch with the Bag Habit team.

Have your order number ready so we can help you faster.

CONTACT US →
GOOD TO KNOW

A few things worth knowing.

Your questions, answered.

Do you ship worldwide?
Yes! We offer international shipping to a wide range of destinations, including the United States, Canada, Australia and the United Kingdom. Available shipping options depend on your location and are shown at checkout.
How long will my order take to arrive?
Standard shipping generally takes 7–14 business days for selected destinations or 7–21 business days for other destinations.

Express shipping generally takes 5–8 business days for selected destinations or 7–14 business days for other destinations. Delivery estimates apply after dispatch. Order processing is additional, and delivery times are estimates rather than guarantees.

Is shipping free?
We offer complimentary express shipping on eligible orders of $150 or more.

For orders below $150, standard and express shipping charges depend on your destination. Available options and final rates are displayed at checkout.

How can I track my order?
Tracking details are provided when available through your order information or shipping confirmation.

Carrier scans can take time to appear, and international packages may occasionally travel between facilities without new updates.

Shipping and tracking information ↗
Will I have to pay customs or import fees?
Where applicable, import duties and taxes are calculated and collected at checkout. Our shipping arrangements are designed to help avoid unexpected charges on delivery.

If a carrier requests an unexpected customs payment, please contact us before paying where reasonably possible so we can assist.

Can I return my handbag?
We accept eligible change-of-mind return requests within 30 days of receiving your order.

Items must be unused, unworn and in their original condition, with the supplied tags and accessories. Return shipping for change-of-mind returns is generally the customer's responsibility.

Contact us before sending anything back. Your applicable consumer rights remain protected.

Read our return policy ↗
What if my item arrives damaged or incorrect?
Please email returns@baghabitstore.com as soon as reasonably possible.

Include your order number, a description of the issue and clear photographs where possible. We'll review the situation and help arrange an appropriate resolution in accordance with your consumer rights.

Can I change or cancel my order?
Please email support@baghabitstore.com as soon as possible with your order number.

We'll do our best to help, although changes and cancellations cannot be guaranteed once an order has entered processing or fulfilment.

Where will my order be shipped from?
We work with international warehouse and fulfilment partners. Depending on availability and destination, your order may be dispatched from an international location, including Asia.

All order support is handled directly by Bag Habit, regardless of dispatch location.