Shipping policy
Shipping Policy
Bag Habit ships to customers worldwide. We work with fulfilment and logistics partners to deliver your order as efficiently as possible, wherever you are.
This Shipping Policy explains our shipping options, charges, estimated delivery times, order processing, tracking and what to expect if there is an issue with your delivery.
Order Processing
Once your order has been placed, it may require processing before it is dispatched.
Processing may include order verification, product preparation, quality checks, packing and handover to the relevant shipping carrier.
Processing time is separate from the estimated shipping time shown at checkout or described below.
During periods of high order volume, promotional events, public holidays or other exceptional circumstances, processing may take longer than usual.
Where We Ship
We offer worldwide shipping to a wide range of destinations, including the United States, Canada, Australia, the United Kingdom and many other countries and regions.
Available shipping methods, charges and estimated delivery times vary by destination. The options available for your shipping address will be displayed at checkout.
Standard Shipping
Standard shipping is available for an additional charge. Shipping rates and estimated delivery times depend on your destination.
- Australia, Canada, the United Kingdom and selected destinations: $7.99, with an estimated delivery time of 7–14 business days.
- Other available destinations: $14.99, with an estimated delivery time of 7–21 business days.
Standard shipping includes tracking. The applicable rate and delivery estimate will be displayed at checkout before you complete your purchase.
Express Shipping
Express shipping is available for eligible destinations and products, providing a faster delivery option.
- Australia, Canada, the United Kingdom and selected destinations: $14.99, with an estimated delivery time of 5–8 business days.
- Other available destinations: $19.99, with an estimated delivery time of 7–14 business days.
Complimentary Express Shipping: Eligible orders of $150 or more qualify for free express shipping. This offer applies to eligible delivery destinations where express shipping is available.
Orders below $150 are subject to the applicable express shipping charges. Final rates, available services and eligibility are confirmed at checkout.
Express shipping includes tracking. All estimated delivery times apply after dispatch and exclude order processing time.
Delivery Estimates
Shipping and delivery timeframes provided by Bag Habit are estimates rather than guaranteed delivery dates, except where we expressly state otherwise or applicable law requires otherwise.
Business days generally exclude weekends and public holidays.
Estimated delivery time begins after your order has been dispatched and does not include processing or preparation time.
Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, transportation disruptions, peak shopping periods and local postal conditions.
Where we become aware of a significant delay affecting your order, we will take reasonable steps to assist you and provide available information.
International Fulfilment
Bag Habit works with fulfilment, warehouse and logistics partners in multiple locations around the world.
Depending on the product, stock availability and delivery destination, your order may be dispatched from an international fulfilment location, including locations in Asia.
The location from which your order is dispatched does not change your purchase relationship with Bag Habit. For order support, returns or delivery issues, please contact Bag Habit directly rather than contacting a manufacturer, supplier or fulfilment partner.
Multiple Packages
If your order contains multiple items, they may occasionally be fulfilled from different locations or dispatched separately.
This means items from the same order may arrive in separate packages and on different days.
Where separate tracking numbers are available, tracking information may be provided for each shipment.
Order Tracking
All available shipping options include tracking. Once tracking information becomes available, it will be provided through your order information or shipping confirmation.
You can also use our Track Your Order page to check the latest available tracking information.
Please allow some time after receiving your tracking number for the carrier to scan the parcel and for tracking information to begin updating.
Tracking may occasionally go through periods without a new scan while a parcel is travelling between logistics facilities, countries or carrier networks.
Customs, Duties & Import Charges
We want your Bag Habit order to arrive without unexpected charges at delivery.
Where duties, import taxes or other applicable import charges are required for your destination, these will be calculated and collected at checkout where applicable.
You will not be charged by Bag Habit a second time for duties or import taxes that have already been collected as part of your order.
Our shipping arrangements are designed so that applicable charges are handled as part of the checkout and fulfilment process, helping to avoid unexpected charges when your order arrives.
If a carrier or customs authority unexpectedly requests an additional payment relating to duties or import taxes, please contact us at support@baghabitstore.com before making payment where reasonably possible. We will review the shipment and help determine the appropriate next steps.
Customs Processing
Shipments crossing international borders may occasionally be subject to customs clearance or other import procedures.
Customs processing is controlled by the relevant authorities and may sometimes result in additional transit time outside Bag Habit's direct control.
We will provide available tracking information and reasonable assistance if your shipment experiences an unusual customs delay.
Delivery Addresses
Please carefully check your shipping address before completing your order.
Customers are responsible for providing a complete and accurate delivery address, including any required apartment, unit, building, postal or ZIP code information.
If you notice an error after placing your order, contact support@baghabitstore.com as soon as possible.
We will try to update the address where possible, but we cannot guarantee that an address can be changed after an order has entered processing, fulfilment or shipment.
Incorrect or Incomplete Addresses
Bag Habit is not responsible for delivery problems caused solely by an incorrect or incomplete address supplied by the customer, except where applicable law provides otherwise.
If a parcel is returned to sender because of an incorrect or incomplete address, please contact us so we can review the available options.
Additional shipping charges may apply if you request that the order be shipped again.
Delivery Attempts & Collection
Depending on the carrier and destination, a parcel may require a delivery attempt, collection from a local facility or other action by the recipient.
Customers are responsible for following reasonable carrier instructions relating to delivery or collection.
If a parcel is returned because delivery was refused or it was not collected within the carrier's available collection period, additional shipping charges may apply if you request reshipment.
Marked Delivered but Not Received
If tracking shows that your parcel has been delivered but you cannot locate it, please first check around the delivery location, with other household members, building management or reception where applicable, and any safe locations where the carrier may have left the parcel.
You should also review any delivery photograph, delivery confirmation or carrier information that may be available.
If you still cannot locate the parcel, contact support@baghabitstore.com with your order number so we can review the available delivery information and assist with the next steps.
Lost or Significantly Delayed Packages
If your order has not arrived within the expected delivery timeframe, please check your tracking information first.
If tracking has not updated for an unusually long period or you believe your parcel may be lost, contact support@baghabitstore.com with your order number.
We may need to investigate the shipment with the carrier or logistics provider before determining the appropriate resolution.
Nothing in this section limits any rights or remedies available to you under applicable consumer law.
Damaged Packages or Products
If your order arrives damaged, or the product inside the package is damaged, please contact returns@baghabitstore.com as soon as reasonably possible.
Please include your order number and, where possible, clear photographs of the product, packaging and shipping label. This information can help us assess the issue and work with the relevant fulfilment or logistics partner.
Please refer to our Return & Refund Policy for further information about damaged, faulty or incorrect items.
Returned-to-Sender Orders
A parcel may be returned to sender for reasons including an incorrect or incomplete address, refusal of delivery, unsuccessful delivery attempts, customs issues or failure to collect the parcel.
If your order is returned to sender, contact support@baghabitstore.com so we can review the circumstances and available options.
Additional shipping charges may apply to reship an order where the return was caused by circumstances attributable to the customer, except where applicable law requires otherwise.
Changes & Cancellations
If you need to change or cancel an order, contact support@baghabitstore.com as soon as possible.
Because orders can enter processing and fulfilment quickly, we cannot guarantee that changes or cancellations can be made after an order has been placed.
Once an order has been dispatched, we generally cannot change its delivery address or cancel the shipment.
Your Consumer Rights
Bag Habit serves customers in multiple countries and regions, and applicable consumer protection rights may vary depending on your location.
Nothing in this Shipping Policy is intended to exclude, restrict or modify any guarantee, right or remedy that cannot legally be excluded, restricted or modified under applicable law.
Contact Us
For shipping, tracking or delivery assistance:
Bag Habit
Customer Support:
support@baghabitstore.com
Returns & Damaged Items:
returns@baghabitstore.com
Contact Page:
Contact Us
Order Tracking:
Track Your Order
Please include your order number when contacting us so we can assist you as efficiently as possible.