RETURNS & REFUNDS
Changed your mind?
We’re here to help.
We want you to love your Bag Habit purchase. If something isn’t quite right, you’ll find everything you need to know about returns, damaged items and refunds below.
STARTING A RETURN
Let’s make it
simple.
If you’d like to request a return, please contact us before sending anything back.
Include your order number, the email address used at checkout and a brief explanation of why you’d like to return the item.
Our team will review your request and provide the appropriate return instructions if your return is accepted.
Send us your order details and reason for the return.
We’ll let you know the next steps for your return.
Package the item securely and follow the return instructions provided.
We’ll inspect the returned item and process any approved refund.
RETURN CONDITION
Keep it
just as it arrived.
To help us assess your return, items should be returned in their original condition.
Unused and unworn
Free from marks, damage or signs of use
Original tags and accessories included, where applicable
Returned with original packaging where reasonably possible
Securely packaged for the return journey
Items that are returned used, damaged, incomplete or in a condition different from how they were received may not be eligible for a change-of-mind refund.
CHANGE OF MIND
Sometimes it’s
not the one.
We understand that sometimes a bag looks different once it arrives, or you simply decide another style is more you.
If you’re requesting a return because you’ve changed your mind, contact us first so we can confirm whether the item is eligible and provide return instructions.
Unless otherwise required by applicable consumer law, return shipping costs for change-of-mind returns may be the responsibility of the customer.
SOMETHING NOT RIGHT?
Damaged, faulty
or incorrect.
If your order arrives damaged, appears faulty or you receive an item different from what you ordered, please contact us as soon as reasonably possible.
Include your order number and clear photographs showing the item and the issue. This helps our team understand what has happened and determine the appropriate next step.
REFUNDS
Back to where
it started.
Once a returned item is received, it may be inspected before the outcome of your return is confirmed.
Where a refund is approved, it will generally be issued to the original payment method used for the order.
After a refund has been processed, your bank, card provider or payment service may require additional time before the funds appear in your account.
Processing times after a refund is issued are determined by your bank or payment provider.
YOUR RIGHTS
Consumer guarantees
still apply.
Nothing on this page is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Where you are entitled to a remedy under applicable law, those rights are not affected by our change-of-mind return conditions.
READY TO GET IN TOUCH?
Let’s sort it
out together.
Contact the Bag Habit team with your order details and we’ll help you with the next step.
CONTACT US →